Last Updated: October 19, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites remember your preferences, improve your experience, and provide analytics about website usage.

Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until you delete them).

2. How We Use Cookies

Axtra Health uses cookies and similar tracking technologies to:

Enable essential website functionality

Remember your preferences and settings

Understand how visitors use our website

Improve website performance and user experience

Provide personalized content and recommendations

Analyze website traffic and usage patterns

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies as the website will not work properly without them.

Cookie Name Purpose Duration

session_id Maintains user session Session

auth_token User authentication 7 days

cookie_consent Stores your cookie preferences 1 year

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.

Cookie Name Purpose Duration

_ga Google Analytics - visitor tracking 2 years

_gid Google Analytics - session tracking 24 hours

_gat Google Analytics - throttle requests 1 minute

3.3 Preference Cookies (Optional)

These cookies remember your preferences and settings to provide a more personalized experience.

Cookie Name Purpose Duration

language_pref Remembers language selection 1 year

theme_pref Remembers theme preference 1 year

4. Third-Party Cookies

Some cookies on our website are set by third-party services we use:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site. This information is aggregated and anonymous.

Learn more about Google Analytics cookies: Google Analytics Cookie Usage

4.2 Payment Processors

Our payment service providers may set cookies to facilitate secure payment processing. These cookies are essential for completing transactions.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to accept or reject non-essential cookies. You can customize your preferences by selecting which types of cookies you want to allow.

5.2 Browser Settings

You can control and delete cookies through your browser settings. Most browsers allow you to:

View and delete cookies

Block all cookies

Block third-party cookies

Clear cookies when you close your browser

Receive notifications when cookies are set

How to manage cookies in popular browsers:

Google Chrome: Cookie settings

Mozilla Firefox: Cookie settings

Safari: Cookie settings

Microsoft Edge: Cookie settings

5.3 Impact of Disabling Cookies

Important Notice:

Disabling essential cookies will prevent our website from functioning properly. You may not be able to book appointments, access your account, or use certain features. Disabling analytics cookies will not affect website functionality but will prevent us from improving our services based on usage data.

6. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but you can control cookies through your browser settings and our cookie consent banner.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies, please contact us:

Axtra Health Sdn Bhd

Phone: +6013 7881663

9. Related Policies

For more information about how we handle your personal data, please review our Privacy Policy.